SHIPPING + RETURNS /

Shipping Information /

At AEMMI, we prioritize fast and secure delivery to ensure your experience is as seamless as possible. Below is everything you need to know about our shipping process:

  • Worldwide Shipping: We offer insured worldwide shipping.

  • Delivery Time: The delivery time typically ranges between 2-4 business days, depending on the destination and carrier. Please note that shipping times may vary during product releases or special promotions.

PRICES, SHIPPING COSTS AND DELIVERY INFORMATION /

The prices stated on the product pages include statutory VAT and other price components.

Customs and Import
Duties /

For EU Deliveries:

  • No customs or import duties are charged on orders within the EU.

For Non-EU Deliveries:

  • Orders shipped to non-EU countries may be subject to additional customs fees, taxes, and duties, which are determined by the destination country. These fees are calculated based on the manufacturing/origin country and the product classification and are payable once your package reaches the destination.

  • AEMMI does not collect duties or taxes at checkout, and we cannot estimate what these additional costs will be, as they vary from country to country. If these charges apply, they must be paid to release your package from customs, and the customer is responsible for covering these fees.

  • We recommend contacting your local customs office before placing an order to understand any potential customs fees.

Return Policy /

If you’re not completely satisfied with your purchase, you can return your item within 14 days of delivery. Here's how it works:

  • Return Shipping Fee: A return label will be included for orders within Germany and the EU. Once used, a return fee of €4.90 will be deducted from the refund for returns within Germany, and €9.90 for returns within the EU. For returns from non-EU countries, customers are responsible for covering the full return shipping costs. Returns for 'Waste to Art' items need to be arranged independently by customers from any country. To receive the return warehouse address or request an additional return label, please contact us at office@ae-mmi.com.

  • Item Condition: Returned items must be in their original, unused condition, with all tags attached. We reserve the right to decline returns that don’t meet these conditions.

  • Refund Process: Once we receive your returned item, your refund will be processed within 5-7 business days, excluding the return fee. We’ll send you an email confirmation once the refund has been issued.

  • Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the product for a refund and place a new order.