TERMS + CONDITIONS
Table of Contents
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Scope
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Conclusion of Contract
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Right of Withdrawal
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Prices and Payment Terms
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Delivery and Shipping
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Retention of Title
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Liability for Defects (Warranty)
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Redemption of Promotional Vouchers
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Redemption of Gift Vouchers
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Applicable Law
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Jurisdiction
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Alternative Dispute Resolution
1. Scope
1.1 These Terms and Conditions (“T&C”) apply to all contracts for the sale of goods concluded by a consumer or entrepreneur (“Customer”) via the online shop of Aemmi GmbH (“Seller”).
1.2 Deviating terms of the Customer will not be accepted unless explicitly agreed.
1.3 A consumer is a natural person who enters into a legal transaction mainly for purposes outside their commercial or self-employed professional activity. An entrepreneur is a natural or legal person, or a legally capable partnership, acting in the exercise of their commercial or self-employed professional activity.
2. Conclusion of Contract
2.1 Product descriptions in the online shop do not constitute binding offers but invite the Customer to make an offer.
2.2 The Customer makes a binding offer by completing the order process via the online order form.
2.3 The Seller accepts the offer within five days by:
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sending a written confirmation (e.g., e-mail), or
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delivering the goods, or
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requesting payment.
The contract is concluded at the time when one of these actions occurs first.
2.4 Payment Methods:
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PayPal: PayPal (Europe) S.à r.l. et Cie, Luxembourg. Terms: PayPal
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Stripe: Stripe Payments Europe Ltd., Dublin, Ireland. Terms: Stripe
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Shopify Payments: Shopify Inc., Ottawa, Canada. Terms: Shopify
2.5 The contract text is saved and sent to the Customer by e-mail.
2.6 The Customer can correct input errors before submitting the order.
2.7 Contract language: German.
2.8 Communication usually takes place via e-mail. The Customer must ensure that the e-mail address provided is correct.
3. Right of Withdrawal
3.1 Consumers have a right of withdrawal (14 days).
3.2 Details are provided below under Withdrawal Instructions & Form.
4. Prices and Payment Terms
4.1 Prices include VAT unless stated otherwise. Shipping costs are indicated separately.
4.2 Deliveries outside the EU may incur additional costs (customs, fees).
4.3 Available payment methods are displayed in the online shop.
4.4 For credit card payments via Stripe, the amount is due immediately.
5. Delivery and Shipping
5.1 Delivery is made to the address provided by the Customer.
5.2 If delivery fails due to reasons attributable to the Customer, they bear the costs.
5.3 Self-collection is not possible.
5.4 Vouchers cannot currently be issued.
6. Retention of Title
Ownership of the goods remains with the Seller until full payment has been received.
7. Liability for Defects (Warranty)
7.1 Statutory provisions apply.
7.2 Consumers are asked to report obvious transport damages to the carrier and inform the Seller.
8. Redemption of Promotional Vouchers
8.1 Promotional vouchers are only valid in the specified period.
8.2 Some products may be excluded.
8.3 Post-purchase redemption is not possible.
8.4 Only one voucher per order can be used.
8.5 Remaining balances are not refunded or interest-bearing.
8.6 Partial payment via other payment methods is possible if voucher value is insufficient.
8.7 In case of return, the voucher value is forfeited.
8.8 Vouchers are transferable.
9. Redemption of Gift Vouchers
9.1 Gift vouchers can be redeemed in the online shop.
9.2 Valid until the end of the third year after purchase.
9.3 Post-purchase redemption is not possible.
9.4 Only one voucher per order can be used.
9.5 Cannot be used to buy additional vouchers.
9.6 Remaining balance can be paid via other payment methods.
9.7 No cash payout or interest.
9.8 Vouchers are transferable.
10. Applicable Law
German law applies, excluding international sale of goods provisions. Consumer protection laws of the consumer’s country remain unaffected.
11. Jurisdiction
If the Customer is a merchant, legal entity under public law, or public special fund, the exclusive place of jurisdiction is the Seller’s place of business. The Seller may alternatively sue at the Customer’s location.
12. Alternative Dispute Resolution
12.1 EU platform for online dispute resolution: OS Platform
12.2 The Seller is neither obliged nor willing to participate in dispute resolution before a consumer arbitration board.
Withdrawal Instructions & Form
Right of Withdrawal: You may withdraw within 14 days without giving reasons.
Deadline: 14 days from receipt of the last item.
To:
Aemmi GmbH
Nordplatz 2, 48149 Münster, Germany
E-Mail: office@ae-mmi.com
Return: Send back within 14 days of withdrawal; costs borne by the Customer. Value loss only if goods were handled unnecessarily.
Withdrawal Form (optional):
To Aemmi GmbH,
I/We hereby withdraw from the contract for the purchase of the following goods:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if submitted on paper):
Date: